Return & Refund Policy

At Ahsan Ali Traders, we want you to receive the products you ordered in good condition.

Eligible Returns

We accept return requests for:

• Products received damaged.
• Incorrect products received.
• Products that do not match the order due to an error on our part.

We do not generally accept returns for change of mind, incorrect selections made by the customer, or products that have been used or damaged after delivery, subject to applicable consumer rights.

How to Request a Return

1. Contact us within 7 Days of receiving your order.
2. Provide your order number and a clear description of the issue.
3. Share clear photos or videos showing the damaged or incorrect product and its packaging.
4. Our team will review the request and explain the next steps.

Please keep the product and its original packaging until your request has been reviewed.

Refunds and Replacements
Depending on the issue and product availability, we may offer a replacement, an appropriate refund, or another suitable resolution.

Approved refunds will be processed through online mode within 2 working days. For Cash on Delivery orders, customers may need to provide bank or other agreed payment details to receive a refund.

Return shipping arrangements and costs will be communicated when your claim is approved.

Nothing in this policy limits any consumer rights that cannot legally be excluded.